When you can't get your service provider to address your complaint, here's how to complain and get results

‚ÄčAbout ComplaintlineComplaintline is an on-line directory for Australian consumers. It links to external dispute resolution (EDR) mechanisms to help with complaints you can't resolve with the service provider on your own. Complaintline itself is not a dispute resolution service. More120+ categoriesComplaintline provides information in 120+ complaint categories, contact information for over 200 external dispute resolution (EDR) services and links to over 40 codes of practice/ethics/conduct (look for *beside the category).Tips for making a complaintTo complain takes time and energy - don't waste yours. Here are some tips to help you, including a sample letter you can change to suit your situation.About external dispute resolutionExternal dispute resolution (EDR) is available to you after you have tried to sort the problem out with your service provider without success. More


News and useful info


WHERE TO LODGE AIRLINE COMPLAINTS (please note: Complaintline is not a dispute resolution body and cannot help you directly, but the agencies linked on our site can)


Major consumer groups warn Prime Minister that a banking tribunal is not the right answer


Got a complaint about your bank? There's an Ombudsman for that already.


NSW Fair Trading publishes first Top 20 list of companies generating complaints


Consumer advice delivered with a difference: check out 'The Checkout'


Buying a car? boat? motor cycle? trailer? caravan? artworks?

The Personal Property Securities Register (PPSR) is a national online (government) register that can provide information to help protect consumers when they are buying personal property such as cars, boats or artworks (not including land or buildings). If you check the PPSR before you buy, you can find out if the personal property you are buying has a security interest attached to it. This is important because if you buy property subject to a security interest, it is possible that the person or entity with the security interest will repossess it.



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Online gateway external dispute resolution (EDR) offices and information

for Australian consumers

(now in our 16th year)


Contact: info@complaintline.com.au


Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More


Last updated 5 March 2016

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