When you can't get your service provider to address your complaint, here's how to complain and get results

​About ComplaintlineComplaintline is an on-line directory for Australian consumers. It links to external dispute resolution (EDR) mechanisms to help with complaints you can't resolve with the service provider on your own.  PLEASE NOTE: Complaintline itself is not a dispute resolution service. More120+ categoriesComplaintline provides information in 120+ complaint categories, contact information for over 200 external dispute resolution (EDR) services and links to over 40 codes of practice/ethics/conduct (look for *beside the category).Tips for making a complaintTo complain takes time and energy - don't waste yours. Here are some tips to help you, including a sample letter you can change to suit your situation.About external dispute resolutionExternal dispute resolution (EDR) is available to you after you have tried to sort the problem out with your service provider without success. More

 

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Thousands of dollars have been drained from bank accounts by fraudsters who steal mobile phone numbers — sometimes from social media.
The Telecommunications Industry Ombudsman (TIO) reports that consumers have had their bank accounts and email inboxes accessed after their numbers were stolen. A report released by the Ombudsman on 5 February 2019 showed that fraudsters steal a consumer’s mobile number by convincing the mobile service provider to switch the number to a new SIM card in the fraudster’s possession (known as 'SIM swaps'). Once a fraudster has access to a consumer’s mobile number they can use it to access the consumer’s bank account, emails, and other online accounts. One consumer said a fraudster hacked his bank profile and “drained his bank accounts of tens of thousands of dollars” and he was left without a mobile phone service for days. Another woman had $9,000 taken from her bank account. More on the TIO website

 

WHERE TO LODGE AIRLINE OR TRAVEL COMPLAINTS (please note: Complaintline is not a dispute resolution body and cannot help you directly, but the agencies linked through the complaint categories page on our site can)

 

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