How to complain about an aged care service




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Aged Care Complaints Commissioner


As of 1 January 2016, the Aged Care Complaints Commissioner resolves concerns about aged care services funded by the Australian Government, including services provided in the home.

The complaint may be about any aspect of an Australian Government subsidised aged care service that should be provided or made available to people receiving care. This may include care, catering, financial matters, hygiene, security, activities, choice, comfort and safety.


Lodge a complaint


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