How to complain about an airline




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Airline Customer Advocate


The Airline Customer Advocate provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services. The airlines covered are Qantas, Jetstar, Virgin Australia, Tiger and Rex.


Contact options

Lodge a complaint

Other useful information:


If the airline is not one of the ones covered by the Airline Customer Advocate (or you are not an eligible customer) contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options



For complaints about aircraft noise: Aircraft Noise Ombudsman











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