How to complain about Australia Post & Star Track
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Australia Post direct, then the Commonwealth Ombudsman
The Commonwealth Ombudsman handles postal complaints about Australia Post and Star Track.
More information on the types of postal complaints and how to lodge a complaint
However you must have raised your complaint with Australia Post or Star Track first.
Link to Australia Post complaints page
If your complaint is about another postal/courier service, we suggest you contact your State or Territory office of Fair Trading/Consumer Affairs - check here.
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