How to complain about Australia Post




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Postal Industry Ombudsman


The Postal Industry Ombudsman (PIO) investigates complaints about Australia Post, and other postal or courier operators that are registered as a Private Postal Operator (PPO) under the Ombudsman Act 1976. The PIO is one of the functions of the Commonwealth Ombudsman, and your contact will be handled through the Commonwealth Ombudsman.


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