When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Terms can be confusing.
This Queensland Government 'Home Ownership Fact Sheet' will help.
For disputes ...
ACT
ACT Civil & Administrative Tribunal (ACAT)
ACAT can help resolve some kinds of disputes under the Unit Titles (Management) Act 2011 and the Unit Titles Act 2001. For example, disputes about keeping a pet, the validity or merits of resolutions, the maintenance of common property.
Useful information:
NSW
Useful information:
QLD
Office of the Commissioner for Body Corporate and Community Management (BCCM)
The BCCM provides a range of information and services to those who live, invest or work in community titles schemes in Queensland. It provides information to the community about body corporate legislation. It can help you to understand your rights and obligations under the Body Corporate and Community Management Act 1997 (BCCM Act).
Useful information:
VIC
Victorian Civil & Administrative Tribunal
For disputes about the management and use of common property and areas within subdivided land, such as apartments or units. Formerly known as ‘body corporates’.
WA
Strata guides (including disputes) on the Western Australian Government's Landgate site
Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More
Copyright 2000-2025 Complaintline (a Scott Concepts initiative)