How to complain about direct selling or direct marketing




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Australian Competition & Consumer Commission (ACCC)




Australian Direct Marketing Association (ADMA)


ADMA is the industry association for the direct marketing industry. It has about 400 members who agree to abide by the ADMA Code of Practice. If you have a complaint about a purchase you have made by mail, internet, telephone or from a catalogue, or the marketing behaviour of the company concerned, you can complain to the ADMA Code Authority.


Contact options

Other useful information:


ADMA also offers a "do not mail" service that lets you get your name removed from the marketing lists of ADMA members - register online



Direct Selling Association of Australia (DSAA)


The DSAA is the national association for companies that distribute and sell goods and services directly to you in your home or workplace, rather than at a fixed retail location. Membership is not compulsory. DSAA members include companies such as Amway, Tupperware, Herbal Life and Avon.


Contact options

Make a complaint

Other useful information:



You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer Protection for advice on your options.




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