How to complain about

a jeweller





When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Jewellers Association of Australia (JAA)


The Jewellers Association of Australia (JAA) is a national organisation that covers all areas of the jewellery industry - from manufacturing, wholesaling, distribution to retail. In the event of a dispute, the JAA has a nationwide system of dealing with customer complaints - including a JAA Information Hotline, which allows consumers to obtain information and assistance.


Contact options

Make a complaint


Other useful information:



You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.















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