How to complain about a public transport operator




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Public Transport Ombudsman (Victoria only)


The Public Transport Ombudsman (PTO) deals with public transport complaints in Victoria. The PTO is independent of the public transport operators and its services are free. It will take complaints that people who use or are affected by public passenger transport services, or the public transport activities of the operators, have been unable to resolve with the company directly. To date, Victoria is the only state with such a scheme for public transport.


Contact options

Make a complaint



In other States, contact your State Ombudsman.


Australian Human Rights Commission

Under the Disability Discrimination Act 1992, the Australian Human Rights Commission has a role in handling discrimination complaints, including in relation to public transport.









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