How to complain about a retirement village




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.


Useful information:




Retirement Villages Industry Code of Practice




Retirement Villages Code of Practice




State Government info about Retirement Villages, including dispute resolution




Retirement Villages Act 2004 (Part 2 - Rights of residents)




CAV's Good practice protocols for retirement village operators




Consumer Protection WA's Retirement Villages page








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