How to complain about
- a telephone company
- a mobile phone company
- an internet service provider
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Telecommunications Industry Ombudsman (TIO)
The TIO is a national external dispute resolution (EDR) scheme that assists residential and
small business customers with telephone and internet services complaints about telecommunications companies. The TIO's services are free and it is independent of the telecommunications companies, government and consumer groups.
Other useful information:
- TIO complaint handling procedures
- TIO fact sheets
- Advice about complaints on the website of the industry regulator, the Australian Communications and Media Authority (ACMA)
- Consumer related codes and guidelines on the website of the Communications Alliance, the peak body for the Australian communications industry
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