How to complain about a travel agent
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Australian Travel Industry Association (ATIA)
The Australian Travel Industry Association (ATIA) administers the ATAS (Australian Travel Accreditation Scheme). Travel agents and operators with ATAS accreditation are required to conduct business in compliance with Australian Consumer Law and in accordance with the ATAS Charter and its Code of Conduct.
ATIA investigates consumer complaints of alleged breaches of the ATAS Code of Conduct.
You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options. Check here
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