How to complain about a workers compensation insurer




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results



Workers Compensation Independent Review Office


The Workers Compensation Independent Review Office (WIRO) deals with complaints by injured workers about the conduct of their workers compensation insurer that affects their entitlements, rights or obligations within the NSW workers compensation scheme. WIRO does not have jurisdiction to deal with complaints by employees of the Commonwealth public sector, coal miners, police officers firefighters or paramedics.


Contact options

Lodge a complaint


Other useful information:


Legislation and Guidelines:



Note: We are checking for similar offices in other states.














Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More


Copyright 2000-2021 Complaintline (a Scott Concepts initiative)