How to complain about an aged care service
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Aged Care Complaints Commissioner
As of 1 January 2016, the Aged Care Complaints Commissioner resolves concerns about aged care services funded by the Australian Government, including services provided in the home.
The complaint may be about any aspect of an Australian Government subsidised aged care service that should be provided or made available to people receiving care. This may include care, catering, financial matters, hygiene, security, activities, choice, comfort and safety.
Other useful information:
- 'My aged care' information
- Services available to help you make a complaint
- Better practice guide for industry
- Complaint handling resources
- Accreditation standards
- Quality of care principles 2014
- Aged Care Act 1997
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