If you can't find what you are looking for, you can ask us. We will try to help.

 

Please note though that the Complaintline service is only the online directory and gateway - we are not a dispute resolution service and we cannot give specific advice on particular complaints.

 

Where you see * you'll also find information about a code of practice/ethics/conduct or relevant legislation.

 

These documents will help you understand your rights and responsibilities, as well as those of the service provider.

 

 

 

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

A

accountant

aged care*

advertising*

airline

aviation issues

animal cruelty

appliance

architect*

auctioneer

Australia Post

Australian Consumer Law

 

B

bank*

barrister*

book classification*

builder*

building society*

business not listed elsewhere

 

C

Centrelink
child care

Child Support Agency

content - newspaper/magazine/website*

computer game*

classification*

consumer affairs/fair trading

conveyancer

credit union*

credit provider*

credit reporting agency*

 

D

debt collector (ACCC's site)

Defence

dentist

direct marketing*

discrimination

direct selling*

doctor

domestic violence

do not call register

door-to-door sales*

dry cleaner*

 

E

electricity company*

e-commerce*

employment agency

 

F

fair trading/consumer affairs
false advertising
film classification*

financial service*

finance company*

fitness industry*

franchising industry participant*

freedom of information

fuel

fundraising groups

funeral home/director*

funds management*

furniture removal

 

G

gas company*

government department or agency
(state or commonwealth)

grocery unit pricing*

 

H

health insurance

health service provider*

holiday rental*

hospital

housing

human rights

 

I

internet content/online content*

internet purchase

internet service provider

insurance broker

insurance company/claim*

introduction agency

investment advice

 

J-K

jeweller*

L

landlord

lawyer*

life insurance*

limousine company

literature*

local government/councils

LPG (bottled gas)

 

M

magazine content*

Medicare

migration agent*

mobile phone company

mortgage transaction*

motor vehicle trader/salesperson

mutual bank

 

N

newspaper content*

neighbourhood dispute

nurse

nursing home*

 

O

online shopping

online content*

 

P-Q

pawnbroker

petrol

pharmacist

phone content services

physiotherapist

police

postal service

privacy breach*

private college (international students)

product recalls (all kinds)

product packaging & labelling

product safety

psychologist

public transport

publication - material/content

publication - classification*

 

R

radio program*

real estate agent*

recruitment agency

refunds

rental property

rental car company

retirement village*

 

S

safety (product)

scam

sexual harassment

second-hand dealer

share transaction

small business generally

solar panel installation company

solicitor*

stockbroker

superannuation fund

 

T

taxi company

tax agent*

Tax Office (ATO)

tenant

telephone service

telemarketers

TV program*

travel/travel agent*

 

U

university

(public,under state legislation)

 

V

valuer

 

W-X-Y-Z

water company

weight loss centre*

workplace issues

 

Contact: info@complaintline.com.au

 

Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More

 

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