How to complain about a health insurance provider




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Private Health Insurance Ombudsman (PHIO)


If you are a member of a private health fund, you can use the Ombudsman's free,  independent service to get help with any private health insurance problem or enquiry. Your complaint must be about a health fund, a private or public hospital or a doctor  (including some dentists).


Hotline number 1300 362 072 9am-5pm Mon-Fri (Sydney Time)


Online complaint form (through the website of the Commonwealth Ombudsman)


Medicare complaints are handled by the Commonwealth Ombudsman


And, PHIO does not handle complaints about public hospital services.
These are handled by your State or Territory health services complaints body.





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