When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

Independent Health Services Commissions (state & territory)

 

Each State and Territory has a free, independent health service to help consumers with health service complaints, across all aspects of health in the public and private sector. Your complaint may be about a private medical practitioner, a nursing home, a hostel or supported accommodation facility, a public or private hospital, or any other person or place providing a health service.

 

A health service provider includes doctors, dentists, specialists, hospitals (public and private), physiotherapists, occupational therapists, social workers in a health setting, nursing homes, hostels, supported residential services, nurses, acupuncturists, ambulance services, community health centres, occupational therapists, optometrists, dietitians, physiotherapists, psychologists, psychiatric services, speech therapists.

 

Why might you complain? If the health service provider has:

  • failed to provide a service or provided a service that was unnecessary
  • denied you dignity or privacy
  • failed to give you adequate information
  • denied you access to information about your health care
  • failed to exercise due skill
  • failed to treat you in a professional manner

 

Who can complain?

  • the user of a health service
  • a person appointed by the user, acting as power of attorney or authorised by law
  • a parent or guardian of a child under 14
  • another health service provider
  • approved/prescribed persons

 

ACT

 

ACT Health Services Commissioner

Contact options

Make a complaint

Other useful information:

 

NSW

 

Health Care Complaints Commission

Contact options

Make a complaint

Other useful information:

 

NT

 

Health & Community Services Complaints Commission

Contact options

Make a complaint

Other useful information:

 

QLD

 

Office of the Health Ombudsman

Contact options

Make a complaint

Other useful information:

 

SA

 

Health and Community Services Complaints Commissioner

Contact options

Make a complaint

Other useful information:

 

TAS

 

Health Complaints Commissioner

Contact options

Make a complaint

Other useful information:

 

VIC

 

Health Complaints Commissioner

Contact options

How to make a complaint

Other useful information:

 

WA

 

Health & Disability Services Complaints Office

Contact options

Make a complaint

Other useful information:

 

 

Australian Health Practitioners Regulation Agency

The Australian Health Practitioner Regulation Agency (AHPRA) is the organisation responsible for

the registration and accreditation of health professions across Australia. It supports 14 National Boards that are responsible for health profession regulation. The primary role of the Boards is to protect the public and they set standards and policies that all registered health practitioners must meet.

 

AHPRA works with the Health Complaints Commissions in each State and Territory to make sure

the appropriate organisation investigates community concerns about individual, registered

health practitioners. Members of the public may make a notification to AHPRA about the conduct, health or performance of a practitioner.

 

You may also be able to complain to your state/territory branch of the health practitioner's

professional association, e.g. about a breach of professional ethics. Note that these associations take complaints about their members only.

 

Australian Medical Association

Under States, contacts for all states and territories

 

Australian Dental Association

National office

 

Chiropractors' Association of Australia

National office

 

Australian College of Nursing

National office

 

Optometry Australia

National office and state links

 

Australasian Podiatry Council

National office

 

Pharmaceutical Society of Australia

National and state contacts

 

Australian Psychological Society

National office

 

Osteopathy Australia

National office

 

Australian Physiotherapy Association

National and state offices

 

 

 

How to complain about a health service or provider

 

 

 

 

 

 

Contact: info@complaintline.com.au

 

Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More

 

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