How to complain about a retirement village

 

 

 

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

Contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.

 

Useful information:

 

ACT

 

Retirement Villages Industry Code of Practice

 

NT

 

Retirement Villages Code of Practice

 

QLD

 

State Government info about Retirement Villages, including dispute resolution

 

TAS

 

Retirement Villages Act 2004 (Part 2 - Rights of residents)

 

VIC

 

CAV's Good practice protocols for retirement village operators

 

WA

 

WA Fair Trading (Retirement Villages) Code Regulations 2014

 

 

 

 

 

Contact: info@complaintline.com.au

 

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