COMPLAINTLINE - how to complain and get results

How to complain about a retirement village

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

info@complaintline.com.au

Contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.

Useful information:

ACT

Retirement Villages Industry Code of Practice

Retirement Villages Code of Practice

QLD

State Government info about Retirement Villages, including dispute resolution

TAS

Retirement Villages Act 2004 (Part 2 - Rights of residents)

VIC

CAV's Good practice protocols for retirement village operators

Consumer Protection WA's Retirement Villages page

Contact: info@complaintline.com.au

Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More