COMPLAINTLINE - how to complain and get results

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

info@complaintline.com.au

Australian Competition & Consumer Commission (ACCC)

Franchising Code of Conduct

This is a mandatory industry code that applies to the parties to a franchise agreement. It deals with matters such as disclosure, agreement conditions, cooling-off periods, funds for marketing.

The dispute resolution procedure is set out in Part 4.

Other useful information:

If, as a consumer, you have a complaint about a business operating as a franchise, you should contact your state or territory office of Fair Trading, Consumer Affairs or Consumer Protection

How a franchisee can complain about another franchising industry participant

Contact: info@complaintline.com.au

Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More