How a franchisee can complain about another franchising industry  participant




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Australian Competition & Consumer Commission (ACCC)


Franchising Code of Conduct


This is a mandatory industry code that applies to the parties to a franchise agreement. It deals with matters such as disclosure, agreement conditions, cooling-off periods, funds for marketing.

The dispute resolution procedure is set out in Part 4.


Other useful information:



If, as a consumer, you have a complaint about a business operating as a franchise, you should contact your state or territory office of Fair Trading, Consumer Affairs or Consumer Protection




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