COMPLAINTLINE - how to complain and get results

How to complain about

a taxi or limousine service

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

info@complaintline.com.au

VIC

Victorian Taxi Directorate Complaint Line

Phone - 1800 638 802

NSW

Department of Transport

Taxi Complaints Hotline - 1800 648 478 or 131 500

QLD

Queensland Transport

Taxi Complaints Hotline - 1800 183 673

Passenger Transport Board

Phone - (08) 8210 1000

Department of Transport - Customer Passenger Services

Phone - 1300 660 147

TAS

Department of Transport

Taxi and hire car complaints

Phone - 1800 851 225

ACT

Urban Services

Transport Policy Manager

Phone - (02) 6207 6244

Department of Transport

Complaints about commercial passenger vehicles, including taxis and limousines, that operate within the Northern Territory should be directed to the Department of Transport by email cpv.compliance@nt.gov.au

You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.

Contact: info@complaintline.com.au

Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More