How to complain about

a taxi or limousine service




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results




Victorian Taxi Directorate Complaint Line

Phone - 1800 638 802




Department of Transport

Taxi Complaints Hotline - 1800 648 478 or 131 500




Queensland Transport

Taxi Complaints Hotline - 1800 183 673




Passenger Transport Board

Phone - (08) 8210 1000




Department of Transport - Customer Passenger Services

Phone - 1300 660 147




Department of Transport

Taxi and hire car complaints

Phone - 1800 851 225




Urban Services

Transport Policy Manager

Phone - (02) 6207 6244




Department of Transport

Complaints about commercial passenger vehicles, including taxis and limousines, that operate within the Northern Territory should be directed to the Department of Transport  by email



You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.





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