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Jewellers Association of Australia (JAA)


The Jewellers Association of Australia (JAA) is a national organisation that covers all areas of the jewellery industry - from manufacturing, wholesaling, distribution to retail. In the event of a dispute, the JAA has a nationwide system of dealing with customer complaints - including a JAA Information Hotline, which allows consumers to obtain information and assistance.


Contact options

Make a complaint


Other useful information:

  • Jewellery Industry Code of Conduct - as a voluntary industry code, it does not replace state or federal law, but the JAA can require members to comply with its regulations.



You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.












How to complain about

a jeweller






Contact: info@complaintline.com.au


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