How to complain about

a jeweller





When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Jewellers Association of Australia (JAA)


The Jewellers Association of Australia (JAA) is a national organisation that covers all areas of the jewellery industry - from manufacturing, wholesaling, distribution to retail. In the event of a dispute, the JAA has a nationwide system of dealing with customer complaints - including a JAA Information Hotline, which allows consumers to obtain information and assistance.


Contact options

Make a complaint


Other useful information:



You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options.















Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More


Copyright 2000-2018 Complaintline (a Scott Concepts initiative)