How to complain about an electricity company
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
ACT
ACT Civil and Administrative Tribunal
Make an energy or water complaint
Other useful information:
NEW SOUTH WALES
Energy & Water Ombudsman NSW (EWON)
EWON is an independent office that investigates and resolves complaints from NSW electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Regulatory framework including information about energy customer rights and obligations
NORTHERN TERRITORY
QUEENSLAND
Energy and Water Ombudsman Queensland (EWOQ)
EWOQ provides a free and independent dispute resolution service for Queensland's residential and small business electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Electricity legislation applying in Queensland, including information about customer rights and obligations
SOUTH AUSTRALIA
Energy & Water Ombudsman South Australia (EWOSA)
EWOSA is an independent office that investigates and resolves complaints from South Australian electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Energy legislation applying in South Australia, including information about customer rights and obligations
TASMANIA
Energy Ombudsman Tasmania (EOT)
EOT is an independent office that investigates and resolves complaints from Tasmanian electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Other useful information on the website of the Tasmanian electricity regulator.
VICTORIA
Energy and Water Ombudsman (Victoria) (EWOV)
EWOV is an independent office that investigates and resolves complaints from Victorian electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Energy legislation and codes applying in Victoria, including about customer rights and obligations
WESTERN AUSTRALIA
Energy and Water Ombudsman Western Australia (EWOWA)
EWOWA is an independent office that investigates and resolves complaints from Western Australian electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Consumer information on the website of the Western Australian energy regulator, including about service standards
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