How to complain about an electricity company

 

 

 

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

ACT

 

ACT Civil and Administrative Tribunal

Contact options

Make an energy or water complaint

Other useful information:

On the website of the ACT energy regulator

 

NEW SOUTH WALES

 

Energy & Water Ombudsman NSW (EWON)

EWON is an independent office that investigates and resolves complaints from  NSW electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Regulatory framework including information about energy customer rights and obligations

 

NORTHERN TERRITORY

 

Northern Territory Ombudsman

Contact options

 

QUEENSLAND

 

Energy and Water Ombudsman Queensland (EWOQ)

EWOQ provides a free and independent dispute resolution service for Queensland's residential and small business electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Electricity legislation applying in Queensland, including information about customer rights and obligations

 

SOUTH AUSTRALIA

 

Energy & Water Ombudsman South Australia (EWOSA)

EWOSA is an independent office that investigates and resolves complaints from  South Australian electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Energy legislation applying in South Australia, including information about customer rights and obligations

 

TASMANIA

 

Energy Ombudsman Tasmania (EOT)

EOT is an independent office that investigates and resolves complaints from  Tasmanian electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Other useful information on the website of the Tasmanian electricity regulator.

 

VICTORIA

 

Energy and Water Ombudsman (Victoria) (EWOV)

EWOV is an independent office that investigates and resolves complaints from  Victorian electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Energy legislation and codes applying in Victoria, including about customer rights and obligations

 

WESTERN AUSTRALIA

 

Energy and Water Ombudsman Western Australia (EWOWA)

EWOWA is an independent office that investigates and resolves complaints from  Western Australian electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Consumer information on the website of the Western Australian energy regulator, including about service standards

 

 

 

 

Contact: info@complaintline.com.au

 

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