To complain about a bank, insurer or other financial service

 

 

 

When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

Australian Financial Complaints Authority (AFCA)

 

The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. From 1 November 2018, AFCA replaced three EDR schemes (Financial Ombudsman Service, Credit and Investments Ombudsman and Superannuation Complaints Tribunal). This means consumers have access to a single scheme.

 

AFCA can deal with personal and small business complaints about banking deposits and payments; credit, finance and loans; insurance; investments and financial advice; and superannuation.


Contact options

Make a complaint

 

Other useful information:

 

Codes of practice:

 

 

 

 

Australian Securities & Investments Commission (ASIC)

 

ASIC, the financial services regulator for Australia, may also take your complaint about a financial service, particularly where the complaint is about dishonesty, fraud, unfairness or incompetence by people selling, or advising on, investments, superannuation, insurance and banking (except credit - see credit providers).

 

National Infoline - 1300 300 630 (Toll free - cost of a local call)

 

Other useful information:

 

 

Contact: info@complaintline.com.au

 

Complaintline has been run as a community service since 2000. Every effort is made to ensure that the information on this website is correct. Complaintline will not accept any responsibility for information which is inadvertently incorrect and/or where action has been taken as a result of the information on this site or any site it links to. More

 

Copyright 2000-2020 Complaintline (a Scott Concepts initiative)