To complain about a bank, insurer or other financial service




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Australian Financial Complaints Authority (AFCA)


The Australian Financial Complaints Authority (AFCA) is a new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. From 1 November 2018, AFCA replaced three EDR schemes (Financial Ombudsman Service, Credit and Investments Ombudsman and Superannuation Complaints Tribunal). This means consumers have access to a single scheme.


AFCA can deal with personal and small business complaints about banking deposits and payments; credit, finance and loans; insurance; investments and financial advice; and superannuation.

Contact options

Make a complaint


Other useful information:


Codes of practice:





Australian Securities & Investments Commission (ASIC)


ASIC, the financial services regulator for Australia, may also take your complaint about a financial service, particularly where the complaint is about dishonesty, fraud, unfairness or incompetence by people selling, or advising on, investments, superannuation, insurance and banking (except credit - see credit providers).


National Infoline - 1300 300 630 (Toll free - cost of a local call)


Other useful information:





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