How to complain about online shopping or online auction




When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results


Contact your state or territory office of Consumer Affairs or Fair Trading or Consumer protection for advice on your options


Useful information about online shopping on the ACCC website


If the business is based overseas, it is likely to be much harder to have your complaint resolved. The site provides some suggestions about how you can go about resolving a complaint that crosses national borders of its member countries.


You can also contact the Consumer Affairs/Protection agency in the country where the company is located. Here are some sources of that information:


If you paid by credit card, you can ask your bank to cancel the transaction and reverse the payment to the company. Bank policies on this vary, so you will need to check with your bank.






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