How to complain about a water company
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
ACT
ACT Civil and Administrative Tribunal
Make an energy or water complaint
Other useful information:
On the website of the ACT water regulator
NEW SOUTH WALES
Energy & Water Ombudsman NSW (EWON)
EWON is an independent office that investigates and resolves complaints from NSW water customers. Its services are independent of the water companies and free to customers.
Other useful information:
NORTHERN TERRITORY
QUEENSLAND
Energy and Water Ombudsman Queensland (EWOQ)
EWOQ provides a free and independent dispute resolution service for Queensland's residential and small business electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Water regulation applying in Queensland, including information about customer rights and obligations
SOUTH AUSTRALIA
Energy & Water Ombudsman SA (EWOSA)
EWOSA is an independent office that investigates and resolves complaints from South Australian water customers. Its services are independent of the water companies and free to customers.
Other useful information:
TASMANIA
Water legislation in Tasmania
VICTORIA
Energy and Water Ombudsman (Victoria) (EWOV)
EWOV is an independent office that investigates and resolves complaints from Victorian water customers. Its services are independent of the water companies and free to customers.
Other useful information:
- Victorian Customer Service Code (Urban water businesses)
- Other information on the Essential Services Commission's website, including about customer
WESTERN AUSTRALIA
Energy and Water Ombudsman (EWO) WA
EWOWA is an independent office that investigates and resolves complaints from Western Australian water customers. Its services are independent of the water companies and free to customers.
Other useful information:
- What EWOWA help with
- Publications
- Water regulation in WA including information on customer service standards
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