When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Contact your state or territory office of Consumer Affairs or Fair Trading or Consumer Protection. See useful information and links below.
ACT
NSW
NSW Fair Trading
Real estate agents 'rules of conduct'
NT
Consumer Affairs
Dealing with a real estate agent
Complaining about a real estate professional
QLD
Office of Fair Trading
SA
Office of Consumer and Business Services
Consumer advice - real estate agents
TAS
Office of Consumer Affairs and Fair Trading
Consumer information - property/real estate
VIC
Consumer Affairs Victoria
Consumer information - buying and selling property
WA
Consumer Protection Office
Real Estate Institute of Australia
Useful information:
Australian Property Institute
The Australian Property Institute (API) represents property professionals throughout Australia and overseas. API members include residential, commercial and plant and machinery valuers, property advisers, property analysts and fund managers, property lawyers, and property researchers and academics. API's primary role is to set and maintain standards of professional practice, education, ethics and professional conduct for it members and the broader property profession.
Useful information:
How to complain about a real estate agent or property valuer
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