When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results

 

info@complaintline.com.au

 

ACT

 

ACT Civil and Administrative Tribunal

Contact options

Make an energy or water complaint

Other useful information:

 

NSW

 

Energy & Water Ombudsman NSW (EWON)

 

EWON is an independent office that investigates and resolves complaints from NSW gas customers. Its services are independent of the gas companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Regulatory framework including information about energy customer rights and obligations

 

NT

 

Northern Territory Consumer Affairs

 

QLD

 

Energy and Water Ombudsman Queensland (EWOQ)

EWOQ provides a free and independent dispute resolution service for Queensland's residential and small business gas customers. Its services are independent of the gas companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Gas regulation in Queensland, including gas customer rights and obligations

 

SA

 

Energy & Water Ombudsman South Australia (EWOSA)

EWOSA is an independent office that investigates and resolves complaints from South Australian electricity customers. Its services are independent of the electricity companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Energy legislation applying in South Australia, including information about customer rights and obligations

 

TAS

 

Office of Consumer Affairs and Fair Trading (for bottled gas complaints)

 

Energy Ombudsman Tasmania (EOT) (for natural gas complaints)

EOT is an independent office that investigates and resolves complaints from  Tasmanian gas customers. Its services are independent of the gas companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

VIC

 

Energy and Water Ombudsman (Victoria) (EWOV)

EWOV is an independent office that investigates and resolves complaints from  Victorian natural gas and LPG customers. Its services are independent of the gas companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Energy legislation and codes applying in Victoria, including about customer rights and obligations.

 

There also a Victorian LPG Retail Code.

 

WA

 

Energy and Water Ombudsman WA (EWOWA)

EWOWA is an independent office that investigates and resolves complaints from  NSW gas customers. Its services are independent of the gas companies and free to customers.

Contact options

Make a complaint

Other useful information:

 

Consumer information on the website of the Western Australian energy regulator, including about service standards

 

 

How to complain about a gas company

 

 

 

 

Contact: info@complaintline.com.au

 

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