How to complain about a gas company
When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
ACT
ACT Civil and Administrative Tribunal
Make an energy or water complaint
Other useful information:
NSW
Energy & Water Ombudsman NSW (EWON)
EWON is an independent office that investigates and resolves complaints from NSW gas customers. Its services are independent of the gas companies and free to customers.
Other useful information:
Regulatory framework including information about energy customer rights and obligations
NT
Northern Territory Consumer Affairs
QLD
Energy and Water Ombudsman Queensland (EWOQ)
EWOQ provides a free and independent dispute resolution service for Queensland's residential and small business gas customers. Its services are independent of the gas companies and free to customers.
Other useful information:
Gas regulation in Queensland, including gas customer rights and obligations
SA
Energy & Water Ombudsman South Australia (EWOSA)
EWOSA is an independent office that investigates and resolves complaints from South Australian electricity customers. Its services are independent of the electricity companies and free to customers.
Other useful information:
Energy legislation applying in South Australia, including information about customer rights and obligations
TAS
Office of Consumer Affairs and Fair Trading (for bottled gas complaints)
Energy Ombudsman Tasmania (EOT) (for natural gas complaints)
EOT is an independent office that investigates and resolves complaints from Tasmanian gas customers. Its services are independent of the gas companies and free to customers.
Other useful information:
- Publications
- Gas codes on the website of the Tasmanian energy regulator
VIC
Energy and Water Ombudsman (Victoria) (EWOV)
EWOV is an independent office that investigates and resolves complaints from Victorian natural gas and LPG customers. Its services are independent of the gas companies and free to customers.
Other useful information:
Energy legislation and codes applying in Victoria, including about customer rights and obligations.
There also a Victorian LPG Retail Code.
WA
Energy and Water Ombudsman WA (EWOWA)
EWOWA is an independent office that investigates and resolves complaints from NSW gas customers. Its services are independent of the gas companies and free to customers.
Other useful information:
Consumer information on the website of the Western Australian energy regulator, including about service standards
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