Australian Competition & Consumer Commission (ACCC)

 

• ACCC information about consumer rights and telemarketing and door-to-door sales
• Make a complaint to the ACCC

 

 

Australian Direct Marketing Association (ADMA)

 

ADMA is the industry association for the direct marketing industry. It has about 400 members who agree to abide by the ADMA Code of Practice. If you have a complaint about a purchase you have made by mail, internet, telephone or from a catalogue, or the marketing behaviour of the company concerned, you can complain to the ADMA Code Authority.

 

Contact options

Other useful information:

• ADMA Code of Practice

 

ADMA also offers a "do not mail" service that lets you get your name removed from the marketing lists of ADMA members - register online

 

 

Direct Selling Association of Australia (DSAA)

 

The DSAA is the national association for companies that distribute and sell goods and services directly to you in your home or workplace, rather than at a fixed retail location. Membership is not compulsory. DSAA members include companies such as Amway, Tupperware, Herbal Life and Avon.

 

Contact options

Make a complaint

Other useful information:

• DSAA Code of Practice
• Consumer advice
• Frequently asked questions

 

 

You can also contact your state or territory office of Consumer Affairs or Fair Trading or Consumer Protection for advice on your options.