When you can't get your service provider to address your complaint, Complaintline helps with how to complain and get results
Some States have specialist building regulators and tribunals with dispute resolution processes. You can also contact your state or territory office of Consumer Affairs, Fair Trading or Consumer Protection.
The Housing Industry Association (HIA) and the Masters Builders of Australia (MBA) are the main associations for builders. They will take complaints about members, but their primary obligation is to the member. You can check a builder's membership by ringing the state or territory offices of the association.
For complaints about architects
ACT
Environment, Planning and Sustainable Development Directorate - Planning
The authority’s functions include building regulation, leasing, land information, planning based research, and street and suburb name information.
Other useful information:
Fair Trading ACT
NSW
(for Southern NSW see also ACT)
Department of Fair Trading
Other useful information:
Master Builders Association
Master Builders Association Code of Ethics
NT
Office of Consumer Affairs
NT Building Practitioners Board
QLD
Queensland Building and Construction Commission
Master Builders Association
Master Builders Queensland: Code of Conduct
Queensland Code of Practice for the Building and Construction Industry (2013)
Queensland Civil and Administrative Tribunal
About the role of the tribunal in building disputes
TAS
Office of Consumer Affairs & Fair Trading
SA
Office of Consumer & Business Affairs
Master Builders Association
Master Builders SA Code of Ethics
VIC
Domestic Building Dispute Resolution Victoria (DBDRV)
Master Builders Association
Master Builders Association of Victoria Code of Ethics
WA
Consumer Protection - Building Commission
State Administrative Tribunal (SAT) - Building disputes
SAT can review the decisions of the Building Commission, and the Building Commissioner also can refer matters to SAT.
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