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News archives
- Australian Consumer Law (ACL) amendments:
The Treasury Laws Amendment (Gift Cards) Bill 2018 will set up a national scheme for the regulation of gift cards. It will require that: gift cards and vouchers have a minimum three year expiry period; post purchase fees are banned; the expiry date is prominently displayed on the gift card. The reforms are expected to apply to gift cards supplied from November 2019. The Treasury Laws Amendment (Australian Consumer Law Review) Bill 2018 strengthens and makes clearer consumer protections relating to consumer guarantees; unsolicited consumer agreements; product safety; false billing; unconscionable conduct; pricing and unfair contract terms. More
- Australian Financial Complaints Authority (from 1 November 2018)
- One Big Switch pays penalties over electricity discount and savings claims
(ACCC website)
- What the Australian Privacy Foundation and others say about 'My Health Record'
- Ombudsman's report into Australia Post complaints
- Other recent Ombudsman reports on the ANZOA website
- Telecommunications Industry Ombudsman, on why phone and internet companies should care about complaints
- ASIC's advice about crypocurrencies
- About the ACCC's compulsory recall of airbags extends the previous voluntary recall
- The ACCC recalls list
- Watch your nuts: Why you should avoid fast lenders
- CHOICE: Broadband comparison tool
- Ombudsman annual reports 2016-17
NSW Ombudsman
Northern Territory Ombudsman
Ombudsman South Australia
Victorian Ombudsman
Ombudsman Western Australia
Financial Ombudsman Service
Credit & Investments Ombudsman
Telecommunications Industry Ombudsman
Energy and Water Ombudsman (Victoria) (+ video summary)
Energy & Water Ombudsman NSW
Energy & Water Ombudsman Queensland
Public Transport Ombudsman Victoria
Energy & Water Ombudsman South Australia
- TIO rejigs to better handle NBN complaints (report in itnews)
- Generic medicines - you must still be informed and must be given a choice
(Dispensing Practice Guidelines - July 2017, page 19) - Takata airbag recalls (ACCC website)
- New Life Insurance Code of Practice (1 July 2017)
- Watch out for scammers pretending to be ASIC
- Six months of ASIC's 'Money-Smart' - July 2017 out now
- NSW: Smart meter installed, successfully challenged and removed after customer disputed opt-out installation - reported in the Byron Shire Echo
- Solar panel scam - Hunt for the identity thief who cost scores of Australians their dream (as reported in the Melbourne Age)
- Domestic Building Dispute Resolution Victoria
- Don't get scammed by a fake online store (ACCC)
- Health Complaints Commissioner for Victoria
- Energy Consumers Australia's second bi-annual survey of household and small business energy consumers.
- Ombudsman annual reports 2015-16
Telecommunications Industry Ombudsman
Credit & Investments Ombudsman
Energy and Water Ombudsman (Victoria)
Energy & Water Ombudsman NSW
Energy & Water Ombudsman South Australia
Energy and Water Ombudsman Queensland
Public Transport Ombudsman Victoria
Commonwealth Ombudsman
Public Transport Ombudsman Victoria
- Got a complaint about your bank? There's an Ombudsman for that already.
- NSW Fair Trading publishes first Top 20 list of companies generating complaints
- Consumer advice delivered with a difference: check out 'The Checkout'
- Buying a car? boat? motor cycle? trailer? caravan? artworks? The Personal Property Securities Register (PPSR) is a national online (government) register that can provide information to help protect consumers when they are buying personal property such as cars, boats or artworks (not including land or buildings). If you check the PPSR before you buy, you can find out if the personal property you are buying has a security interest attached to it. This is important because if you buy property subject to a security interest, it is possible that the person or entity with the security interest will repossess it.
- Questions to ask before switching to solar
- ASIC targets financial services licensees using the term "independent"
- Think twice about using a debt management firm to represent you in dispute resolution
- Code of conduct for energy comparator sites
- CHOICE: Do salespeople understand consumer law?
- Since 1 January 2016 - Aged Care Complaints Commissioner
- Access to Energy and Water Ombudsman Queensland for more small businesses, community groups
- Scam alert - bogus bill email from Simply Energy - don't open it
- New complaints video from the Victorian Ombudsman
- Protect yourself against data retention (Australian Privacy Foundation)
- 2015 annual reports from dispute resolution bodies
Public Transport Ombudsman, Victoria
Energy and Water Ombudsman South Australia
Private Health Insurance Ombudsman
Telecommunications Industry Ombudsman
Energy and Water Ombudsman (Victoria)
Energy and Water Ombudsman Queensland
- 'Can I speak with a manager?' report from EWOV on customer service in energy and water
- Benchmarks for Industry-based Customer Dispute Resolution schemes - relaunched in February 2015 - now in two parts: Principles and Purposes / Key Practices
- Dealing with debt collectors: Your rights and responsibilities (an ACCC / ASIC booklet)
- Money Smart: latest news from the financial services regulator
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